Refund Policy

Always refunded

• You were charged more than once for the same order.
• You were charged but Premium was not activated, and we cannot activate it.
• We close your account without a breach of our Terms on your part (unused time is refunded).

Change of mind

You can ask for a refund within 7 days of a payment if you have not played any Premium-only games since that payment. After that, or once Premium content has been used, payments are non-refundable, but your Premium stays active until the end of the period you paid for.

How to ask

Email mean4.com from your account email with the payment reference shown on your Account page or in your payment receipt. We reply within 5 working days.

How refunds are paid

Approved refunds go back through the same payment provider and method you used. The time for the money to reach you depends on the provider and your bank or wallet, usually 5–14 working days. When a payment is refunded, the Premium time it bought is removed.

Cancelling

Premium bought as a single period does not renew, so there is nothing to cancel. If you subscribed through a provider that renews automatically, you can cancel future renewals at any time from the provider’s receipt email or by contacting us; the current period stays active until it ends.